Center Program Specialists (CPS)

What’s a CPS?

CPS’s are the frontline student leadership of the Public Service Center. Serving as a knowledgeable reference source for all of the Center’s programs, they greet and assist visitors as they walk into the office. They promote volunteer opportunities available with local non-profit organizations, Center programs, and regional and national opportunities, as well as provide one-on-one assistance to individual students and groups interested in public service initiatives. In addition, they provide administrative and programmatic support to staff and student programs of the Center. 

What do CPS’s do?

  • Responsible for checking Center's main email account and responding to inquiries or redirecting to appropriate staff, students or list servs, posting requests, etc.
  • Maintain the weekly PSC “Hot List" an electronic document that lists upcoming and often one time volunteer needs. 
  • Create and maintain the “E-news” an electronic newsletter that distributes information on ongoing service initiatives, internship offerings, and grant funding opportunities.
  • Maintain reservation requests for PSC meeting spaces from students, staff and external users for the different office electronic Gmail calendars).
  • Promote the Center through tabling at volunteer/career fairs, student centers or other areas.
  • Assist with general office functions including copying, data entry, mailings, etc.

Required Knowledge and Experience:

  • Communication and listening skills as there will be daily contact and interaction with Cornell students, staff and faculty.
  • Ability to prioritize, organize and complete work independently and with minimal direct supervision. 
  • Successful candidate will be interested in public service and learning about the local community.  
  • Ability to take initiative on various projects and programs and utilize creative problem solving skills to shift gears as needed to meet given demands.  
  • Working knowledge of Macintosh computers—Microsoft Word and FileMaker Pro.

Work Schedule:  Determined by student and supervisor.  Hours available are Monday–Friday, 9:00 a.m. to 7:00 p.m.

Application Procedure:  Interested applicants should send a résumé to Renée Farkas, rcf1@cornell.edu, Associate Director, Public Service Center, 200 Barnes Hall.

Center Program Specialist—Manager

Main Function:  Assist with the recruitment, training, supervision and management of CPS staff. Work closely with the Associate Director to meet administrative needs of the 100/200 Barnes offices while also working to promote Center programs, projects and local community needs and opportunities for engagement. 

Duties and Responsibilities:

  • Lead student recruitment of paid student staff— solicit applications and schedule interviews as needed.  Incorporate new employees into schedule and coordinate training and transition.  Oversight and management of shift scheduling. Ensure adequate coverage is being provided to each office.
  • Assist supervisor in developing and scheduling CPS staff trainings. Work with other PSC professional staff to incorporate trainings specific to their programs and functions (e.g. Student Programs, TIP, Awards, CWSP).
  • Communicate with CPS staff as needed to ensure that all deadlines related to events and assigned tasks are being met.
  • Attend Leadership Council meetings on behalf of CPS staff and relay all information from the Leadership council to CPS staff.
  • Meet regularly with supervisor to provide feedback and discuss issues pertinent to position, upcoming events, training and development ideas, etc. Advise professional staff on student personnel matters.
  • Serve as information resource to Center visitors—assist visitors in accessing and finding information and directing towards appropriate staff or resources. Provide assistance in answering main phone.   Ensure that Center information, resources and databases are being kept current.
  • Assist with special events as needed.  Assist with general office functions including copying, data entry, mailings, etc. Attend weekly staff meeting and trainings as required.

Required Knowledge and Experience

  • Three semesters of experience (a full summer of work counts as 2 semesters) at the Center preferred. 
  • Knowledge of PSC programs and initiatives.  
  • Able to prioritize, organize and complete work independently and without direct supervision.       
  • Able to represent Cornell effectively to numerous constituencies (prospective students, off-campus, alumni, faculty and staff. 
  • Working knowledge of Macintosh computers—Microsoft Word and FileMaker Pro.

Work Schedule/Conditions:  Determined by student and supervisor. Normal office setting, use of computers/phone/fax.  May require lifting boxes containing printed materials.  Travel on and off-campus.

Application Procedure:  Interested applicants should complete a Public Service Center Application form, available in 200 Barnes Hall, and attach a résumé.  Submit materials to Renée Farkas, rcf1@cornell.edu, Associate Director, Public Service Center, 200 Barnes Hall.